Select the item you want to purchase by typing the number of items in the “quantity” box under the price on the product description page.
Step Two:
Click the "Add to Cart" icon to place the product selected and the desired quantity into your shopping cart. From here, you can either choose the “continue shopping” or “checkout” option. At any time during shopping, you can review the items in your shopping cart by clicking on "View Cart" at the top of each page. Here you will be able to change quantities, delete items or cancel the entire order before it is placed.
Step Three:
When you've completed shopping, click the "Checkout" button found on the top of each page and follow the onscreen instructions to proceed through the checkout process. (You´ll be able to change the contents of your shopping cart at anytime throughout the process prior to clicking the “Submit Order” button on the Review page.)
After your order is submitted, a confirmation page will be displayed and your order number will be provided. You will then receive an email, to the address you provided, confirming receipt of your order. If the order confirmation email does not arrive within 24 hours after submission, please email us.
If you have any questions when placing an order, please email us and include your order number. Please understand that Presentations is a small, hands-on business, so kindly allow us a day or two to answer your inquiry.
Shopping Security
All payments are processed by a Secure Internet Payment Transaction Service. The Presentations customer database is secure, and furthermore Presentations does not store credit card numbers in our database.
Online transactions are handled with industry-standard SSL encryption so you can enter your information with confidence.
Privacy Policy
We here at Presentations are committed to protecting your privacy. Any information collected will only be used to process orders and facilitate communication between Customers and Presentations. We will not disclose, rent or sell your personal details.
How to Track Your Order
You will receive an email shortly afer you have placed your order with the tracking and shipping information from UPS.
If you still need help, please email us, and kindly give us a day or two to respond.
Order Processing
As products are featured in the media, we are unable to forecast the popularity of any one particular item. If the item you have selected is out-of-stock due to demand, we will contact you immediately with an updated delivery date. You will have the option to wait for the item or cancel the order. Your credit card will not be charged until the item is shipped.
If you are not satisfied with the item received you must return it, insured for the retail value, within two weeks of delivery. Shipping and insurance costs are non-refundable.
No returns are accepted after two weeks.
All custom-monogramed items are final sale.
For questions or personal shopping assistance, please call our Customer Service at 860-364-0138. Please leave a message with your name, telephone number and a convenient time to reach you. Due to the growing volume of calls, we appreciate your patience in awaiting our reply.
Please keep in mind that Presentations is, in a sense, an old-fashioned, start-up business. Each order is assembled by hand—in Carolyne´s Connecticut barn—by a member of our small staff. We will make every effort to process your order efficiently and with great care. But please do bear with us if there are any glitches along the way.
Orders are generally processed within 1-2 business days, not including Saturdays, Sundays or major holidays.
Orders placed on weekends or holidays will be processed the following business day.
If you would like to send an to destinations outside the U.S. and its territories please send us an email.
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Payment Options
Credit cards accepted: Visa, MasterCard, American Express and Discover Card.
At this time, we can only accept credit cards with billing addresses within the U.S. No other forms of payment are accepted.
Sales Tax
Will apply only on orders shipped to Connecticut.
Gift Wrap Services
Of course we would love to gift wrap any of your purchases—that´s what Presentations is all about! Just check the “Gift Wrap” box on the Options page of the shopping cart and proceed with the on-screen directions. Gift-wrapping is an additional charge of $10.00.
Don´t forget to include your personal note in the space provided so we can send it on a lovely gift card to accompany your present.
Please note: Multiple items within a single gift order will be presented as one gift package.
Shipping Charges
Shipping
Orders are generally processed within 1-2 business days, not including Saturdays, Sundays or major holidays. Orders placed on weekends or holidays will be processed the following business day.
Our standard shipping carrier is UPS. Your shipping and handling charge is based on a real time interaction with the UPS rating service.
Shipping charges will appear once you´ve entered all of the pertinent information. To compare charges, simply select a different shipping option. When you move to the next step, the new shipping charge will be automatically calculated and appear on the Review page. You may change the shipping option as many times as you´d like before you select the “submit order” button.
Returns
Please contact customer service at 860-364-0138 to advise us of your plans to return an item.
If you are not satisfied with the item received you must return it, insured for the retail value, within two weeks of delivery. Shipping and insurance costs are non-refundable.
No returns are accepted after two weeks.
All custom-monogramed items are final sale.
Due to the fragile nature of the materials offered here, opened items are considered un-sellable and are therefore handled as a final sale.
We understand that ordering online has it´s limitations. Sometimes touching the material and seeing it in your hands is the only way to make a confident decision. But because of the delicate nature of these products, it´s important that you review our Returns policy. Please feel free to request swatches of the wraps and ribbons you´re interested in. We will gladly send them for the cost of shipping per swatch to cover postage. To receive swatches please send an email at Customer Service.
We´re sorry, but Presentations cannot accept returns on books or seasonal items.
Please send returns to:
Presentations Shipping Department 10a Herrick Road Sharon, CT 06069
For your own protection, please insure your package as Presentations can not be responsible for items that are not delivered. Credit will be issued to the original credit card used for the purchase. Shipping charges are nonrefundable.
A Note About Ribbon
As you unwind ribbon for wrapping, you may find that there is a break in the ribbon. This is a standard practice in the manufacturing of the ribbon and not a defect. To ensure that you have the right proportion for your package, it is best to unspool the entire amount needed before you begin tying and cutting.
Address Book
To receive entertaining and gift giving tips as well as a schedule of events and speaking engagements you may add your name to Carolyne´s address book simply by entering your information on the Join page, you do not have to make a purchase to add your address.
